Digital signage
Pictures and video on your machines
Build a loop of pictures and videos in the portal, give it a schedule and put it on a machine. The terminal keeps the files, so the loop plays even when the network does not.
Unattended commerce, managed
Run every machine, sale and refill from one place.
Smiling Effect is the platform for vending machines, coffee machines, smart fridges, lockers and micro markets. The machine sells, the Cloud keeps count of money, tax, stock and service, and neither depends on a single supplier of hardware.
cloud.smilingeffect.com
Screens from the apps, with demo data
- 3
- machine modes, chosen in the Cloud
- 7
- languages in the portal
- 100 %
- of money in exact whole units
- 0
- tax rates written into code
Why operators choose Smiling Effect
Six things that stay true however many machines you run, in however many countries.
One platform for any machine
Vending, coffee, fridges, lockers and kiosks share one catalog, one price list, one stock and one set of reports. A new machine type is data, not a project.
Money and tax you can defend
Every amount is whole minor units, never decimals. Tax is looked up as it was on the day of the sale and frozen on the receipt, so last year never changes.
Keeps selling when the network does not
The machine decides locally and reports afterwards. Messages are de-duplicated, so a retry never deducts stock twice or books a sale twice.
No lock-in to hardware or provider
Payment terminals, machine protocols and payment providers sit behind adapters. Swap a terminal or move the backend to another server without rewriting a transaction.
Your data stays yours
Each organization is walled off from the others, with a database-level backstop. Secrets are write-only, codes are stored hashed and nothing holds card numbers.
Made for the people who fill and fix
A phone app for pick lists, refills and service, with work that can be done offline and applied in order. Faults arrive as alerts and tickets, not as phone calls.
Three ways to run a machine
The mode is the first choice you make for a machine. It decides which devices the installation has, what each one does and which screen it shows. Nothing is set on the device: the technician installs the app and types a pairing code.
Vending
Choose on the machine, pay on the terminal.
The customer picks a product with the machine’s own buttons and pays by card or phone. A branded welcome screen invites them, and the device authorizes and records the sale. Optionally the device owns the selection and tells the machine to dispense.
- Card and phone payment, with benefits for identified customers
- A branded welcome screen and clear prompts
- Remote selection where the machine supports it
A good fit for: Classic vending and coffee machines with a standard payment interface.
Screens from the apps, with demo data
From new machine to first sale
Everything is set up in the Cloud. The device only needs to be told who it is.
- 1
Describe the machine
Pick a machine type, a location and a mode. Tax, currency and time zone follow the location. Products, prices and slots come from your catalog.
- 2
Pair the device
Install Smile Device, type the pairing code. The device receives its role, its payment setup and its screen from the Cloud. There is nothing to configure on site.
- 3
Sell
The customer pays; the device records the sale and sends it. The Cloud prices it, applies tax as of that moment, deducts stock once and issues the receipt.
- 4
Operate
Alerts, refill lists, service tickets, reports and bookkeeping follow from the same records. What the Cloud wants and what the machine reports are always shown side by side.
Five parts that work as one
Each part does one job and talks to the others through versioned contracts.
Smiling Effect Cloud
Portal and APIMachines, products, prices, stock, people, tax, accounting and reports. The single source of truth for money.
Smile Device
On the machineThe app on the terminal. Handles payment, identification, the customer screen and the connection to the machine, and keeps working offline.
Smile Go
For operatorsThe phone app for routes, pick lists, refills and service, with an assistant that helps you ask the platform questions.
Smile Link
Telemetry unitA small unit that reads the machine’s audit data and reports it, for machines that do not need a payment terminal.
Smile LAB
SimulatorVirtual machines that speak the real protocols, so every flow can be tried and tested without touching hardware.
Screens from the apps, with demo data
Everything an operator needs, nothing you have to build
The core is always on. Optional modules are switched on per organization.
The core
Machines & products
Locations, machine types with slots, a product catalog with pictures, and a shared catalog of product facts.
Pricing & tax
Price lists, promotions and a tax engine where rates are data with dates, for any country.
Inventory & replenishment
Stock as an event log, forecasts you can read, orders, pick lists and refills that move stock exactly once.
Payments
Card and phone payment through providers you configure per machine. Terminal communication stays on the device.
Smile Access
Tags, badges and codes that give free, test, service or discounted purchases, with limits and an audit trail.
Receipts
A receipt from every sale, shown as a QR code and a page, with the legal fields of the country it was sold in.
Alerts
Rules and thresholds for offline machines, low stock, temperature and faults, with email and Teams.
Accounting
A journal built from sales, rules for accounts and a SIE export for your bookkeeping.
Reports
Sales, stock, machine health and more, every one exportable as CSV.
People & roles
Permissions rather than fixed roles, single sign-on and an audit log of who did what.
Switch on what you need
Modules are chosen per organization, so you only see and pay for what you use.
Digital signage
Pictures and videos on idle screens and on a second display, scheduled per machine.
Milo
An assistant that answers with your own data, within your permissions, and proposes drafts that a person approves.
Loyalty & punch cards
Stamp cards and prepaid cards that customers buy and use at the machine.
Staff accounts
Employees buy on account; the operator invoices them from a closed pay period.
Smart lockers
Rent and pickups with a page for each locker.
Routes
Plan the day for the people who refill and service.
Service tickets
Faults become tickets by themselves, with a help page behind a QR code on the machine.
Report builder
Build and save your own reports from the same data.
Integrations
API keys scoped to one customer, webhooks and directory sync.
Latest news
What is new in the platform, in the order it arrived.
Alerts
Alerts where your team already is
Send alerts by email, to a Microsoft Teams channel or to Telegram, with quiet hours and a test button, so a machine that goes offline reaches the right person.
Punch cards
Prepaid coffee cards, bought on the phone
Sell cards like ten coffees. Customers scan a QR code on the machine, pick a card and pay on their phone, and the card works where you choose. Anything unused can be refunded.